1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Processing times may vary during peak periods or promotional campaigns.

• You’ll receive an order confirmation email along with an update on WhatsApp.

2. Shipping methods & Delivery Timelines

Note: Delivery timelines may vary based on your location, courier service availability, and unforeseen circumstances.

• Standard courier charges – 250 Rupees

• Free Shipping – On combined orders above Rupees 999

3. Serviceable Locations

• We ship across all major cities and towns in India.

• Remote or non-serviceable pin codes may experience delays or require alternate arrangements.

4. Tracking & Support

• Once shipped, you’ll receive an update on Email and WhatsApp

• For any delivery-related queries, contact our support team at support@happiehamper.com or call us on +91 9980111746

5. Delays & Exceptions

• We are not liable for delays caused by natural disasters, strikes, or courier disruptions.

• If your order is delayed beyond the expected timeline, we’ll proactively notify you and offer alternatives where possible.

6. Damaged or Lost Shipments

• If your package arrives damaged, please notify us within 48 hours of delivery with photos.

• For lost shipments, we’ll initiate an investigation with the courier and offer a replacement or refund as applicable.

7. Returns & Exchanges

• For return eligibility and process, please refer to our Return & Refund Policy.